Most frequently asked questions


Serval Atelier is pleased to accept the following credit cards as convenient means of online payment: American Express, Master Card, Visa, Discover, Diners Club, JCB, and PayPal.

In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Serval Atelier e-Boutique are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

To check the status of your order you can log in to your Serval Atelier account and by clicking on orders section in profile.

If you need to cancel or change your order, please contact us through our contact page as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee that your order can be adjusted once it has been submitted.

You may also access the website through your mobile phone or tablet.


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